Wednesday, March 17, 2010

iTunes Store Shared Folder Missing Issues

In Mac OS X apple provides us music player called iTunes which is a digital media player application. The application is available for both Macintosh and Windows operating systems. Using iTunes, we can play and organize digital music and video files on CDs, synchronize with iPod and iPhone. iTunes Store is the online digital media store and facilitates online music sales.

This facility acts like a music vendor. In Mac systems it is observed that the user becomes unable to make purchases from iTunes Store or an alert is encountered which describes that some required directory is either missing or has some permission issues:
“There was an error storing your authorization information on this computer. The required directory was not found or has a permission error”User may also fail to play music which has been purchased from iTunes Store. These issues arise because of the reason that Shared folder is found to be missing.

Shared Folder gives the ability to share the music with other accounts of computer system. Its default location is /Users/Shared.

In order to resolve the specified issues, we need to recreate the missing Shared Folder:

We can make use of Finder application to find the missing folder. We need to choose Go menu and then Got to Folder, type “/Users” and Click Go. Upon finding the Shared folder, we need to check the Ownership and Permission settings by clicking File->Get Info and then clicking disclosure triangle. They should be set to Read & Write in all three Owners, Group and Others sections.

However, if no folder exists in the Users folder, we can create a new and set its apt permissions. Alternatively, we can also use Terminal application to modify the permission settings through commands. But, this is recommended to use these commands, only when they are well known as incorrect commands may result data loss or unusable operating systems and create Mac Recovery needs.

We need to use sudo mkdir -p /Users/Shared command, press Return, enter administrator account password, press Return, type sudo chmod 777 /Users/Shared command and then again press Return. However in any case, data gets lost due to incorrect commands, we can use Mac Data Recovery software to extract lost data.Data Recovery Mac applications are graphically rich utilities which can scan and recover lost information and restore them safely.

Mac Data Recovery software use powerful scanning algorithms which extract data, maintaining the data integrity. For effective Mac Recovery, this is advised not to install the software on the same hard drive, from which data has got lost.Mac Data Recovery software supports Mac OS X 10.3.9 and above and is compatible to be used with disks having HFS, HFS+, HFSX and HFS Wrapper file systems.


  1. Isnt there a rollback feature on the iMac? like windows has!

  2. nickjett !!! thanks for visiting
    Get more information about Roolback here